My name is Matthew Neigh, Channel and Marketing Manager for Cherwell Software, Inc., the first SaaS 3.0 service desk solution you’ll never outgrow. We’ve incorporated the latest enterprise-class scalability, configurability and integration technology—making it the most compelling value on the market today – Guaranteed.
But enough about the company I work for. Let’s focus on the reason for this blog. Survive For Seven was created to honor men and women, like you, who daily face Incidents, Problems, Changes and Crisis in your organization that affect your IT Department. You certainly aren’t able to keep the organization humming along working 9-5, Monday – Friday, with hour-long lunch breaks! No, for the IT department it’s 24/7, and if you can survive the next seven days you will feel good – hence the “Survive For Seven” title.
By industry standards, I’m new to the IT Industry and in particular, IT Service Management. I was the second employee hired at Cherwell Software to sell Cherwell Service Management. I can still remember trying to figure out ITIL, LDAP, SQL and any other acronym you want to throw in the mix! I’ve learned a lot over these years as I transitioned thru various roles in the company. Most of all I’ve developed a tremendous respect for the work, often behind the scenes, that the IT Department does to keep an organization humming along.
What I bring is a perspective, not only from all that I have learned over these years with Cherwell, but from my background, that will be a different look at IT Service Management. Yep, that’s me in the picture – about 20 years ago when I worked my way through college as a police officer. I know something about trying to survive on the job. Always being on. Dealing with emergencies. Responding to crisis.
For about 8 years I had my own organization and traveled the world (55 countries) speaking, consulting and training on cross-cultural adjustment for expatriates living internationally. I know something about what it takes to bring about a cultural change (in your case in an organization). Constantly in a state of transition. Dealing with changes in ones environment.
So, as Marketing Director, I’ve decided to start blogging about ITIL’s People, Process and Technology with a different, fresh perspective. Most of all I want to focus on the People part of the equation. You can find more than enough information out there about the Process and Technology (I can definitely hook up with some Technology!)…but the People…don’t see too much out there on that.
Oh, I’m also out on Twitter as well, username Survive_for_7, hashtag #S47.
Here’s to the next 7 days,
Matt
Tags: Cherwell Software, IT Service Management, ITIL, ITSM