So I took this whimsical on-line IT personality quiz at infoworld.com the other day. Turns out I am the “Angry Support Drone”. Yikes! Could that be true? I hate to admit it, but yes, it not only could be true…it probably is true. I can get angry…not ideal for a person working the Service Desk (which is why I don’t!). But it got me thinking…how do we deal with conflict at the Service Desk or Help Desk? So for the next few weeks I am going to be blogging about how we can deal with conflict at the Desk that will help us do a better job at helping our end-users (be they employees or customers).
Here’s to surviving for seven days (even with conflict)!