I live in Colorado and these past few days we have had nothing but wind, wind and more wind! I think I heard that we range between 15 and 20 mph sustained winds, with occasional 40
mph gusts. Combined with the low humidity and lack of moisture we are ripe for a forest fire. Which brings me to today’s topic: Cherwell’s new ITSM ‘Into the Fire’ Webinar Series.
You may remember from my first post that this blog is dedicated to you, the IT departments that are constantly fire-fighting in your respective organizations. Daily, seven days a week you are putting out fires and dealing with the barrage of Incidents, Problems and Changes in your organization. And as if that wasn’t tiring enough add to that the ‘blowups’. The National Wildfire Coordinating Group (NWCG) defines a ‘blowup’ as a “sudden increase in fireline intensity or rate of spread of a fire sufficient to preclude direct control or to upset existing suppression plans.” (emphasis mine)
I think IT often can figure out how to manage the daily fire-fighting aspect of IT. You know who to avoid (!), how to get a rhythm going, multi-task, whatever it takes to survive for the week. Tiring? Yes. Overwhelming at times? You betcha. But, somehow manageable? Usually.
Admit it…it’s the blowups that terrify you! Look at the last part of the definition – “preclude direct control or to upset existing suppression plans.” Yikes! You know what I’m talking about when I say blowups:
- You are expected to roll out 3 major new software implementations in the same timeframe.
- The directive is given that your organization is moving to cloud computing as soon as possible.
- There is a broad mandate to implement ITIL (or one of it’s processes) without any specifics attached to it.
- Due to budget constraints half of your IT staff has been laid off – but keep customer satisfaction at the same level
Any of that sound familiar? What are some of the blowups you have had to face in your IT Department?
At Cherwell Software, we are trying to do something to help. Our tag-line is “Innovative Technology…Built on Yesterday’s Values.” It’s embedded in the DNA of our company culture to be passionate about our customers. Yes, we are software company. Yes, we want IT Departments to buy our software. But, we believe we are more than that. Starting with our Leadership Team and our fearless leader, Vance Brown, Chairman and CEO, and cascading down through the ranks, we want to help IT Departments become a true business partner in their respective organizations.
And that’s the purpose of the ITSM ‘Into the Fire’ Webinar Series – helping you deal with the blowups. We are out there finding subject matter experts who can address the issues that seem to keep popping up. We’ll be doing one every month. Some of the issues we will be addressing:
What is the current state of the Service Desk? The Anatomy of the New Service Desk with Evelyn Hubbert, Senior Analyst from Forrester Research, will look at that.
Have you been tasked with creating SLA’s in your organization, but not sure where to start? Service Level Management with Jim Bolton, ITIL v2 Manager, ITIL v3 Expert from ProPoint Solutions will address that.
How does social media affect the Service Desk? Cris Dancy, founder of SerivceSphere will tell you everything you ever needed to know about this.
What is hybrid/cloud computing? Where does a person start with implementing ITIL in my organization?
The list of questions goes on and on…and so does our new ITSM ‘Into the Fire’ Webinar Series! Join us…I guarantee you won’t regret it!