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	<title>Survive For Seven</title>
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	<link>http://surviveforseven.com</link>
	<description>We blog about IT Service Management</description>
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		<title>Conflict Resolution</title>
		<link>http://surviveforseven.com/2011/01/17/conflict-resolution/</link>
		<comments>http://surviveforseven.com/2011/01/17/conflict-resolution/#comments</comments>
		<pubDate>Mon, 17 Jan 2011 17:15:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=94</guid>
		<description><![CDATA[So I took this whimsical on-line IT personality quiz at infoworld.com the other day.  Turns out I am the &#8220;Angry Support Drone&#8221;.  Yikes!  Could that be true?  I hate to admit it, but yes, it not only could be true&#8230;it probably is true.  I can get angry&#8230;not ideal for a person working the Service Desk [...]]]></description>
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		<item>
		<title>2011 is here &#8211; where did 2010 go?</title>
		<link>http://surviveforseven.com/2011/01/01/2011-is-here-where-did-2010-go/</link>
		<comments>http://surviveforseven.com/2011/01/01/2011-is-here-where-did-2010-go/#comments</comments>
		<pubDate>Sat, 01 Jan 2011 18:35:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Cherwell Software]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=95</guid>
		<description><![CDATA[I&#8217;m a bit chagrined to look at my post and see that it&#8217;s been a looooong time since I last posted a blog!  Yikes!!  Where does the time go?  The title of my blog has the answer&#8230;survival!    With that I made it a personal goal to be more consistent with my blogging in 2011.  Hang in [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Malcolm Fry ITIL Lite Workshops</title>
		<link>http://surviveforseven.com/2010/04/13/malcolm-fry-itil-lite-workshops/</link>
		<comments>http://surviveforseven.com/2010/04/13/malcolm-fry-itil-lite-workshops/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 20:10:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Cherwell Software]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Malcolm Fry]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/2010/04/13/malcolm-fry-itil-lite-workshops/</guid>
		<description><![CDATA[Malcolm Fry ITIL Lite Workshops are coming to a city near you. Make sure you sign up and attend one of these great workshops to help you. http://www.cherwellsoftware.com/itil-lite-workshop-dates]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITSM &#8216;Into the Fire&#8217; Webinar Series</title>
		<link>http://surviveforseven.com/2010/04/06/itsm-into-the-fire-webinar-series/</link>
		<comments>http://surviveforseven.com/2010/04/06/itsm-into-the-fire-webinar-series/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 17:21:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Cherwell Software]]></category>
		<category><![CDATA[Real-life Experience]]></category>
		<category><![CDATA[Fire-fighting]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Service Desk]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=86</guid>
		<description><![CDATA[I live in Colorado and these past few days we have had nothing but wind, wind and more wind!  I think I heard that we range between 15 and 20 mph sustained winds, with occasional 40mph gusts.  Combined with the low humidity and lack of moisture we are ripe for a forest fire.  Which brings me to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>ITIL Incident Classification</title>
		<link>http://surviveforseven.com/2010/04/02/itil-incident-classification/</link>
		<comments>http://surviveforseven.com/2010/04/02/itil-incident-classification/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 13:00:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Cherwell Software]]></category>
		<category><![CDATA[Lessons Learned]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=73</guid>
		<description><![CDATA[Want to start a huge debate at your company?  Tell &#8216;em you&#8217;re going to redo your Incident Classification! When it comes to implementing Cherwell Software, or any Service Management solution for the matter, one of the more difficult aspects of implementing ITIL is classification, particularly Incidents.  We all have our opinions, heck, even the experts differ. I&#8217;ve done numerous Requirements Gathering sessions [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>ITIL Made Easy</title>
		<link>http://surviveforseven.com/2010/03/31/itil-made-easy-2/</link>
		<comments>http://surviveforseven.com/2010/03/31/itil-made-easy-2/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 22:35:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Cherwell Software]]></category>
		<category><![CDATA[ITIL]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=65</guid>
		<description><![CDATA[If only it were this easy&#8230;]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>You wear many hats and should be proud!</title>
		<link>http://surviveforseven.com/2010/03/29/you-wear-many-hats-and-should-be-proud/</link>
		<comments>http://surviveforseven.com/2010/03/29/you-wear-many-hats-and-should-be-proud/#comments</comments>
		<pubDate>Mon, 29 Mar 2010 12:00:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Real-life Experience]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=55</guid>
		<description><![CDATA[I was cleaning out some old files on Friday and came across a talk my very good friend, Malcolm Fry, once gave.  It was the first HDI Conference in Brazil and I had the privilege of attending to represent Cherwell Software with our new VAR in Brazil.   The final session Malcolm spoke on &#8220;Help Desk to Service Desk &#8211; a Journey through [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Top 5 IT Trends for 2010 &#8211;</title>
		<link>http://surviveforseven.com/2010/03/25/top-5-it-trends-for-2010/</link>
		<comments>http://surviveforseven.com/2010/03/25/top-5-it-trends-for-2010/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 20:01:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Real-life Experience]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=48</guid>
		<description><![CDATA[Just came across this article on the Top 5 IT Trends for 2010.  http://www.itsmwatch.com/news/article.php/3868741 I found the 3rd trend listed to be very intriguing: Organizational support for ITSM is on the rise. That got me thinking.  This is talking about support for ITSM&#8230;but what about support for the IT department in general? What do you think? [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>A different look at ITIL&#8217;s People, Process &amp; Technology</title>
		<link>http://surviveforseven.com/2010/03/13/a-different-look-at-itils-people-process-technology/</link>
		<comments>http://surviveforseven.com/2010/03/13/a-different-look-at-itils-people-process-technology/#comments</comments>
		<pubDate>Sun, 14 Mar 2010 02:37:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Cherwell Software]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>

		<guid isPermaLink="false">http://surviveforseven.com/?p=16</guid>
		<description><![CDATA[My name is Matthew Neigh, Channel and Marketing Manager for Cherwell Software, Inc., the first SaaS 3.0 service desk solution you&#8217;ll never outgrow. We&#8217;ve incorporated the latest enterprise-class scalability, configurability and integration technology—making it the most compelling value on the market today – Guaranteed. But enough about the company I work for.  Let’s focus on the reason for [...]]]></description>
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		<slash:comments>1</slash:comments>
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