Speaking Topics
Interested in having me speak at one of your upcoming events? Below are topics that are near and dear to me and no, they are not thinly-veiled sales pitches! Actually, they aren’t even thickly-veiled sales pitches.
My Well-Oiled Machine Has Blown A Gasket!
Dealing with ‘Cultural’ Change in IT and the Organization
As CIO you just mandated ITIL best practices. You are rolling out Change Management. You are introducing new software into your organization. Whatever it is, the bottom line – you are introducing change into your environment. Whether it’s someone in Sales, Accounting, IT or Management, the average person is resistant to change…especially change they can’t control or understand. Building on some of the same principles Matthew used around the world to help individuals deal with cross-cultural adjustment, this session will give a fresh look, insight and practical advice on how to deal with ‘cultural’ change in your department or organization. It is possible to only survive the change, but to actually thrive in the change…without blowing a gasket!
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IT Forecast: Mostly Sunny with a Chance of Clouds
Understanding the Hype and Reality of Cloud Computing
ASP, Cloud Computing, SaaS, PaaS…enough verbiage to make even the sunniest days feel cloudy. Is it hype? Is it real? What should you know? What do you know? This session will explore the hype and the reality behind Cloud Computing. Learn the impact that Cloud Computing is having on IT, how it relates to your organization, and what things you should consider before heading into the cloud. Join us for a fast-paced, interactive session that is guaranteed to brighten your day – even with Clouds!
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Does Anybody Love Me?
Dealing with Conflict on the Service Desk
Admit it. There are days that you wonder if anybody likes you at all. What’s a person to do? You’ve read the books and heard the theory…but what about a practical approach? In this highly interactive, fast-paced session learn practical skills needed to receive confrontation, as well as confront in an appropriate manner. And, yes…people do love you!
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Change Management: The Greatest ROI of ITIL
So you want to do Change Management. After all, according to all that data out there doing Change Management is the sign of a mature organization. Truth is, it is one of the greatest ROI’s of ITIL…when done well. Unfortunately, everyone seems to have a surefire way to implement it. Vendors will tell you there product does it out-of-the-box, no work on your end. Books will give you a sure fire formula. Reality is that Change Management is going to be very unique to every organization. In this session learn about the myths, the reality and a framework for bringing Change into your organization. Then get ready to experience some real ROI!
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